This role is performed by the payroll clerk.
The client initiates the benefit payment process by capturing basic information regarding the member, e.g. date of exit. Validation is done to ensure that duplicate claims are not created.
This role is performed by a representative of the trustees.
The representative of the trustees needs to capture the balance of the information needed to process the exit. At this stage the administrator knows about the exit case, but will not take any action until the representative has authorised the claim. The administrators will also have limited access to change any exit information.
The representative captures the following information:
- Specific reason for the claim (e.g. cause of death in the case of a death claim) including additional information needed depending on the exit reason.
- Beneficiaries (in the case of a death claim). The trustees' decision in this regard is recorded.
- Prior claims on the benefit amount, such as divorce settlement amounts, surety claims or court orders.
- Benefit payment allocation (including any preservation information) and annuity details.
- Payee bank details (these are restricted to South African banking accounts).
- Pension details (whether the pension will be purchased or paid from the fund).
- The South African tax detail (including offshore service).
- Benefit options, where applicable (must be done prior to doing the benefit payment allocation).