SRs Trustee SLA (System Reports Claim (SR) SLA Analysis)

Click  alongside SRs Trustee SLA under Claim (SR) SLA Analysis.  Additional options will be displayed.

SRs Trustee SLA: SRs exceeding Trustee SLA

Click SRs exceeding Trustee SLA below SRs Trustee SLA.  The SRs Trustee SLA screen will be displayed.

The following columns are displayed:

-        Report Date

-        Event

-        No of SRs exceeding SLA

The following fields are available as search criteria:

-        Report Date

-        Event

SRs Trustee SLA: SRs within SLA

Click SRs within SLA below SRs Trustee SLA.  The SRs within SLA Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Event

-        Team ID

-        Benefit Request No

-        Event Type

-        Fund

-        Membership Ref

-        Request Status

-        Surname

-        Initials

-        Date of Birth

The following fields are available as search criteria:

-        Report Date

-        Event

-        Team

-        Benefit Request No

SRs Trustee SLA: SRs within pre-warning SLA

Click SRs within pre-warning SLA below SRs Trustee SLA.  The SRs within Warning Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Event

-        Team ID

-        Benefit Request No

-        Event Type

-        Fund

-        Membership Ref

-        Request Status

-        Surname

-        Initials

-        Date of Birth

The following fields are available as search criteria:

-        Report Date

-        Event

-        Team

-        Benefit Request No

SRs Trustee SLA: SRs within escalation SLA

Click SRs within escalation SLA below SRs Trustee SLA.  The SRs within Escalation Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Event

-        Team ID

-        Benefit Request No

-        Event Type

-        Fund

-        Membership Ref

-        Request Status

-        Surname

-        Initials

-        Date of Birth

The following fields are available as search criteria:

-        Report Date

-        Event

-        Team

-        Benefit Request No

SRs Trustee SLA: SRs post escalation SLA

Click SRs post escalation SLA below SRs Trustee SLA.  The SRs within post Escalation Period screen will be displayed.

The following columns are displayed:

-        Report Date

-        Event

-        Team ID

-        Benefit Request No

-        Event Type

-        Fund

-        Membership Ref

-        Request Status

-        Surname

-        Initials

-        Date of Birth

The following fields are available as search criteria:

-        Report Date

-        Event

-        Team

-        Benefit Request No