This functionality provides a set of detailed Reports on the status of processes.
Select Reports from the sub-menu on the left.
Additional options will be displayed:
Completed Processes
Click Completed Processes below Reports. The Completed Processes screen will be displayed.
The following columns are displayed:
- Week
- Year
- Month
- Day
- Process Level
- Process Name
- Days Of Work
- Escalation Period
- Pre-Warning
- DD To Complete
- Completed SRs
- Service Request Number
- End Date
- Date Added
- SLA Status
Process Within / Outside SLA
Click Process Within / Outside SLA below Reports. The Process Within / Outside SLA screen will be displayed.
The following columns are displayed:
- Process Name
- Week
- Year
- Month
- Day
- Process Level
- Process Name
- Days Of Work
- Escalation Period
- Pre-Warning
- DD To Complete
- Completed SRs
- Service Request Number
- End Date
- Date Added
- SLA Status
Completed By User
Click Completed By User below Reports. The Completed By User screen will be displayed.
The following columns are displayed:
- Process Name
- Total
- Month
- Day
- Week
- First Allocated User
- First Userid
Processes Completed By User
Click Processes Completed By User below Reports. The Processes Completed By User screen will be displayed.
The following columns are displayed:
- Process Name
- Total
- Month
- Day
- Week
- First Allocated User
- First Userid
Pending Processes
This report is under development.
Open Processes
This report is under development.
Completed SR per Process / User
This report is under development.
Monthly Stats
Click Monthly Stats below Reports. The Monthly Stats screen will be displayed.
The following columns are displayed:
- Year
- Day
- Process Name
- Opening Balance SRs
- Completed SRs
- Opened During Period SRs
- Cancelled During Period SRs
- Pending During Period SRs
- Closing Balance SRs
Completed / Reworked by User
This report is under development.
Process Turn Around Time
This report is under development.