This facility allows the processing of service requests for Life Cycle switches.
When you select my work from the main functionality menu, the JU7AB Work Management List screen will be displayed.
This screen displays a list of the service requests allocated to you.
For detailed information on the JU7AB Work Management List screen and the functionality of the action buttons refer to
My Work
Service Requests
When the BJU3BN Life Cycle Switches batch job runs and Life Cycles switches are processed, the system will create a Service Request per Scheme with a Process of LIFE CYCLE SWITCH and an Activity Name of VIEW LOG.
Note:
If the Life Cycle Switches batch job failed i.e. there were switches to be processed but the batch job could not complete, the system will create the Service Request with a Process of LIFE CYCLE SWITCH EROR and an Activity Name of FAILED - VIEW LOG.
Activity name: View Log
When a Service Request for which the Process is LIFE CYCLE SWITCH and the Activity Name is VIEW LOG is selected on the JU7AB Work Management List screen and the Process option is selected, the system will flow to the Error Log Report screen and display the errors with the Program Name BJU3BN and a timestamp greater than the start timestamp of the BJU3BN batch job.
The following columns are displayed:
- Program Name
- Severity
- Timestamp
- Scheme
- Reference Number
- Error Type
- Action Block
- Description
This screen displays the errors with the Program Name BJU3BN and a timestamp greater than the start timestamp of the BJU3BN batch job.
When the CLOSE SR button is selected and the Activity Name on the Service Request is FAILED – VIEW LOG, the system will update the Status of the Service Request to COMPLETED.
If there are errors in the batch job for a Scheme, the system will create the Service Request with a Process of SWITCHING ERROR and an Activity Name of FAILED – VIEW LOG.
For more information refer to
My Work
Process SR
Switching
Switching Error
Activity name: Authorise Switch
When a Service Request for which the Process is LIFE CYCLE SWITCH and the Activity Name is AUTHORISE SWITCH is selected on the JU7AB Work Management List screen and the Process option is selected, the system will flow to the JU3CA Bulk List screen and display the Bulk Switch linked to the Service Request.
For more information refer to Creating a new bulk allocation under
Processes
Switches
Bulk Switches
When the Life Cycle Switches are authorised, the system will update the Status on the Service Request to COMPLETED.