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This facility allows the processing of service requests for SMS’s or Emails that have not been successfully sent.
A Communications batch job runs at least once a day for the following Processes:
Contributions
Exits / Withdrawals
When the batch job runs, the system will read the SMS / Email table and extract the data for the records for which the value for Sent Indicator is null.
The system will create a delimited text file with the data extracted and update the value for the Sent Timestamp field for each record extracted with the date and time of the extracts.
Once a communication has been sent, the file will be stored in the MESSAGE SENT Folder on the system.
If a communication has not been sent successfully, the communications batch job will try and resend the communication 3 times. After the 3rd attempt, and if the communication has still not been successful, the message will be stored in a MESSAGE FAILED Folder on the system.
For each failed communication, a Service Request will be created with a Process of FAILED COMMUNICATION and with an Activity Name of INITIATE.