This facility allows the processing of service requests for individual debit orders for collection.
High Level Process Flow
When you select my work from the main functionality menu, the JU7AB Work Management List screen will be displayed.
This screen displays a list of the service requests allocated to you.
For detailed information on the JU7AB Work Management List screen and the functionality of the action buttons refer to
My Work
Service Requests
Memberships linked to a Pay Centre for which there is a Collection Instruction record with a Collection Method of INDIVIDUAL DO will be displayed on the JU7AB Work Management List screen with a Process Name of DEBIT ORDERS and an Activity Name of either AUTHORISE D/O or REJECT D/O RUN (if there is an error in the batch run).
To process a service request, highlight a service request on the JU7AB Work Management List screen and select Service Request from the sub-menu on the left. When the drop-down list is displayed, select Process.
If the activity name is AUTHORISE D/O, the following Debit Order Control screen will be displayed.
This screen displays a list of the debit order runs that have been processed and are waiting for authorisation.
Click on the Authorise hyperlink alongside the required debit order.
The following message will be displayed on the screen:
Authorise Request initiated. Please monitor the status of your request in the Error Log.
When the Debit Order run is authorised, the activity status on the SR will be updated to CLOSED.
If the activity name is REJECT D/O RUN, the following Debit Order Control screen will be displayed.
This screen displays a list of rejected debit order runs that require processing.
The status of the rejection can be monitored in the Error Log.
When the debit order run has been authorised, the Activity Status on the Service Request will be updated to CLOSED.
A batch job (JU3CM_INDDO) is scheduled to run every day to find the retirement annuity fund members for which a contribution is to be collected via debit order on a pre-defined number of days in the future.
When the batch job runs it finds all of the active retirement annuity members linked to a Pay Centre for which there is a Collection Instruction record with a Collection Method of INDIVIDUAL DO and with a payment day equal to the batch run date plus the number of days in the D/O RUN DAYS global parameter.
If there are members to process, the Debit Order batch job (BJU3BM_UMBR) is started which processes the debit orders. When it has completed, the system creates a Service Request with an Activity Status of OPEN to inform the authoriser that processing has taken place.
Note:
When the Debit Order Collection batch job runs, it will exclude Policyholders with a Membership Status of PARTIAL MATURITY.
The following information is displayed on the JU7AB Create/Update New Service Request screen when the Service Request is created:
If there is an error in the batch run a Service Request with an Activity of REJECT D/O RUN is created.
For more information, refer to
Processes
Debit Orders
For related information refer to
My Work
Process SR
No Bank Mandate
Second No Bank Mandate
Paid Up Policy