When a Service Request with a Process Name of POLICY CHANGES and an Activity Name of AUTHORISE POLICYHOLDER DETAILS is processed, the Policyholder Details screen is displayed. The following fields on the Policyholder Details screen are enabled for update:
· Policy Type
· Annual Increase %
· Effective Date
The system will validate the update of each of these fields as per the details in the table below.
|
Field |
Validation |
|
Policy Type |
The Policy Type is the Benefit Membership Group and it defines the Frequency and the number of tranches. The number of tranches can’t be changed only the frequency. When the Policy Type dropdown is selected find the Benefit Membership Groups for which the value for N_NUM_SPARE (Number of Tranches) is the same as the value for the current Membership Group to which the Membership is linked and only display the Membership Groups found for selection. When the save button is selected check that the Effective Date is equal to the policy anniversary date i.e. the Effective Date month is equal to the Month of the Commencement Date of the Membership. If it is not provide the following error message: The policy can only be changed on the policy anniversary date. |
|
Annual Increase % |
The policyholder can only opt out of an automated annual premium increase therefore only enable an update if the current value is not zero and only enable a value of zero to be captured. |
|
Effective Date |
Default to the first day of current month as per existing functionality and enable the month and year to be amended. |
When the Policy Type is updated and the Membership Status is LIVE, the system will not recalculate the premium based on the premium rates i.e. where the Membership Status is PENDING. If the Frequency has changed, the new premium will be calculated as follows:
1. If the new Frequency is ANNUAL, the Regular Payment Amount on the Membership Payment Detail record will be multiplied by 11.
2. If the new Frequency is MONTHLY, the Regular Payment Amount on the Membership Payment Detail record will be divided by 11.
When the SAVE button is selected, the system will End Date the latest Membership Payment Detail record and create a new Membership Payment Detail record with a value for Payment Frequency equal to the new Frequency selected on the Policyholder Details screen, a Start Date equal to the Effective Date and a Regular Payment Amount equal to the calculated premium amount.
Note:
In the BJU3CB Individual Debit Order Increase batch job, the increase will be applied to the Regular Payment Amount on the new Membership Payment Detail record and therefore will be applied correctly.
If the Annual Increase % has been updated, the system will create a new Membership Payment record with a value for Increase Percentage equal to the value selected (0) and a new Membership Payment Detail record with a value for Increase Type equal to NONE and with a Start Date equal to the Effective Date.
The following values will be added to the JU1BA Authorise Personal Details Amendments screen that is displayed when a Service Request with a Process Name of POLICY CHANGES and an Activity Name of AUTHORISE POLICYHOLDER DETAILS is processed:
· Frequency
· Annual Increase %
On theJU1BA Authorise Personal Details Amendments screen the previous value will be displayed in the Current Details section and the new value will be displayed in the Updated Details section.
The following fields are displayed:
- Surname
- Maiden Name
- Initials
- Title
- First Name
- Date of Birth
- Identity Number
- ID Type
- Marital Status
- Gender
- Language
- Sum Assured
- Term in Years
- Frequency
- Date of Commencement
- Payment Day
- Premium Amount
- Annual Increases %
Note:
The AUTHORISE and REJECT buttons displayed on the screen are enabled for selection.
For more information refer to
My Work
Process SR
Policy Changes