All claims initiated by either the employer or the administrator will use the following path:
Processes > Benefits
Note:
For the Role of Super User, when the Claims menu item is selected on Core for either an Employer or a Scheme, the system will read for a Global Parameter of WORKFLOWENABLED. If the Description of the Parameter is equal to YES, the Claims menu item will be disabled on Core and can only be accessed through My Work.
If no Global Parameter is found, the system will read for a Scheme Parameter of WORKFLOWENABLED. If the Description of the Parameter is equal to YES, the Claims menu item will be disabled on Core and can only be accessed through My Work.