Activity Trustee SLA (System Reports Activity Analysis SLA)

Click  alongside Activity Trustee SLA under Activity Analysis SLA.  Additional options will be displayed.

Activity Trustee SLA: Details Trustee SLA

Click Details Trustee SLA below Activity Trustee SLA.  The Activity Trustee SLA screen will be displayed.

The following columns are displayed:

-        Report Date

-        Event

-        Within SLA

-        Pre Warning

-        Escalation

-        Post escalation

The following fields are available as search criteria:

-        Report Date

-        Team

-        Fund

Activity Trustee SLA: Within Trustee SLA

Click Within Trustee SLA below Activity Trustee SLA.  The Activities within SLA Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

Activity Trustee SLA: Pre-warning Trustee SLA

Click Pre-warning Trustee SLA below Activity Trustee SLA.  The Activities within Warning Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

Activity Trustee SLA: Escalation Trustee SLA

Click Escalation Trustee SLA below Activity Trustee SLA.  The Activities within Escalation Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

Activity Trustee SLA: Post escalation Trustee SLA

Click Post escalation Trustee SLA below Activity Trustee SLA.  The Activities within post Escalation Period screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name