Activity Operational SLA (System Reports Activity Analysis SLA)

Click  alongside Activity Operational SLA under Activity Analysis SLA.  Additional options will be displayed.

Activity Operational SLA: Details Operational SLA

Click Open Operational SLA below Activity Operational SLA.  The Activity Operational SLA screen will be displayed.

The following columns are displayed:

-        Report Date

-        Event

-        Within SLA

-        Pre Warning

-        Escalation

-        Post escalation

The following fields are available as search criteria:

-        Report Date

-        Team

-        Fund

Activity Operational SLA: within Operational SLA

Click Operational SLA below Activity Operational SLA.  The Activities within SLA Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

Activity Operational SLA: Pre-warning Operational SLA

Click Pre-warning Operational SLA below Activity Operational SLA.  The Activities within Warning Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

Activity Operational SLA: Escalation Operational SLA

Click Escalation Operational SLA below Activity Operational SLA.  The Activities within Escalation Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

Activity Operational SLA: Post escalation Operational SLA

Click Post escalation Operational SLA below Activity Operational SLA.  The Activities within post Escalation Period screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name