Activity Legislative SLA (System Reports Activity Analysis SLA)

Click  alongside Activity Legislative SLA under Activity Analysis SLA.  Additional options will be displayed.

Activity Legislative SLA: Details Legislative SLA

Click Details Legislative SLA below Activity Legislative SLA.  The Activity Legislative SLA screen will be displayed.

The following columns are displayed:

-        Report Date

-        Event

-        Within SLA

-        Pre Warning

-        Escalation

-        Post escalation

The following fields are available as search criteria:

-        Report Date

-        Team

-        Fund

Activity Legislative SLA: Within Legislative SLA

Click Within Legislative SLA below Activity Legislative SLA.  The Activities within SLA Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

Activity Legislative SLA: Pre-warning Legislative SLA

Click Pre-warning Legislative SLA below Activity Legislative SLA.  The Activities within Warning Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

Activity Legislative SLA: Escalation Legislative SLA

Click Escalation Legislative SLA below Activity Legislative SLA.  The Activities within Escalation Period Report screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

Activity Legislative SLA: Post escalation Legislative SLA

Click Post escalation Legislative SLA below Activity Legislative SLA.  The Activities within post Escalation Period screen will be displayed.

The following columns are displayed:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name

-        Surname

-        Benefit Request No

-        Event Type

-        C_FUND

-        R_MEMBERSHIP

The following fields are available as search criteria:

-        Report Date

-        Benefit Process

-        Team ID

-        User ID

-        First Name