When members log on, they will be able to do the following:
- perform various member role functions
- change their password
- update their logon details
- update their password if they have forgotten their password
- update their security answers
These screens will assist you to log on to the web site by means of an easy step-by-step approach.
You are currently viewing the Welcome screen.
Click LOGON on the main menu.
The screen shown above is re-displayed.
Enter your unique user ID in the User Logon field and your password in the Password field.
Click SUBMIT.
Once you have successfully logged on, the Client Details screen will be displayed, showing the main system options that are available to you as defined by your user role.
Enter your unique user ID in the User Logon field and your password in the Password field.
Tick the checkbox (
) alongside the Change your Password? field, then click SUBMIT.
The screen expands to make provision for your new password details, as shown below:
Enter a new password in the New Password field and repeat the password in the Confirm New Password field.
The password must contain a combination of at least eight (but no more than ten) mixed case alpha and numeric characters, must be different to the previous 13 passwords, may not contain any of the previous 13 passwords, and may not contain your username. The user ID is not case sensitive.
Click SUBMIT.
If the password does not conform to these rules, one of the following messages will be displayed:
Click OK, then re-enter the passwords.
The purpose of confirming the password is to ensure that you have not typed your password incorrectly. If the two passwords do not agree, the following message will be displayed:
Click OK, then re-enter the passwords.
Once the matching passwords have been accepted, the following confirmation message will be displayed:
Click OK.
The Welcome screen will be re-displayed.
Your password will expire 30 days after the last change. Once your password has expired, when next you log on, a message will be displayed as shown below:
Click OK. The screen expands to make provision for your new password details.
Enter a new password in the New Password field and repeat the password in the Confirm New Password field, then follow the steps as described above.
If you have forgotten your logon details, tick the checkbox () alongside the Forgotten your User Logon? field, then click SUBMIT.
The following screen will be displayed:
Enter your initials, surname and the e-mail address you registered with, and answer the security questions. Click SUBMIT. A confirmation message will be displayed.
Click OK.
The original Welcome screen will be re-displayed.
Once your request has been processed, you will receive an automated e-mail containing your registered user ID's.
If you have forgotten your password, enter your unique user ID in the User Logon field.
Tick the checkbox () alongside the Forgotten your Password? field, then click SUBMIT.
The following screen will be displayed:
Answer your three security questions, then click SUBMIT. A confirmation message will be displayed.
The original Welcome screen will be re-displayed.
Once your request has been processed, your password will be reset, and you will receive an automated e-mail containing your temporary password.
Once you have received this confirmation, you will be prompted to change your password when next you log on to the web site.
If you do not logon and change this password within 1 hour, you will have to start the process again.
Select View / Update Security Answers from the sub-menu on the left.
This can also be accessed by clicking 
above the main menu on the top.
The Update Security Questions screen will be displayed.
Update any or all of the security answers and click SUBMIT.
A confirmation message will be displayed.
